PRIVACY POLICY

What information do we collect from you?

• Contact Information (Contact Data) – your title, full name, delivery address, billing address, email address and phone number;
• Payment details (Financial Data) – your credit/debit card information;
• Communication preferences (Marketing Data) – whether you wanted us to keep you up to date on news and offers;
• Technical Data – we use data analytics to improve the service we provide to our customers and monitor the success of our marketing campaigns.

When do we collect information from you?

• When you place an order;
• When you contact us via email or telephone.

How and why do we collect information about you?

Purpose	Type of Data	Basis for collection
To process and deliver your order.	Contact Data.	To ensure we can identify your order using your contact information and to enable us to deliver to your selected address.
To respond to an enquiry you make by email or telephone.	Contact Data.	To ensure we can identify your order using your contact information and to enable us to deliver to your selected address.
To process your payment.	Financial Data.	To ensure we can take payment for your order via our website.
To provide you with information regarding news and offers.	Marketing Data.	To ensure we can keep you up to date with new products, availability, news and offers.
To contact you with important information, for example changes to our service, policies updates, product recalls, etc.	Contact Data.	To ensure we can meet our legal obligations.
To use data analytics to improve our service.	Technical Data.	To understand where our customers have heard about our service, for example social media platforms.

Third Parties

We will not share your personal data with third parties for the purpose of marketing.  We may share your personal data if required by law, for example in criminal investigations or legal proceedings where permitted by law.

Opting-out of Marketing

You have the right to ask us to stop sending marketing information at any time. To opt-out of marketing data we may send you by email, you can use the unsubscribe link at the bottom of the marketing email or send your request by email to us at help@greatfood2u.co.uk

Who are we?

We are GreatFood2u Ltd a limited company in England whose registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Security

We will take all reasonable steps to protect your personal data. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence.

How long do we keep your personal information?

We keep your personal information for as long as we need it for the purpose for which it was collected.
Your Rights
You have the right to see a copy of the personal data that we keep about you.  Requests should be sent by email to help@greatfood2u.co.uk.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.